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Hauppauge MediaMVP Digital Media Receiver (Model 1000) Review

What a great concept: Play the media that resides on my pc (music, videos, digital pictures, webcast radio) from anywhere and as many locations as I have wired network access.
The MediaMVP hardware appears very well conceived and implemented (see the Hauppauge site for specifications). Sound and video quality of streamed content are entirely satisfactory (providing your recordings are of good quality). Yep. Hardware appears to be Hauppauge's forte.
Their software, however, which manifests itself most noticeably as the user interface, is unforgiveably crude. File system navigation and remote control key mapping are noticeably misprogrammed. Even the most rudimentary MP3 playing capabilities are missing or broken. I would compare the display with the old Commodore 64 but that would be an insult to my C64. Sad to say, Hauppauge does not appear to be interested in fixing any of these deficiencies as they have persisted for at least the last 3 software releases and are still present in the current Beta release.
Service is a mixed bag. If you call them, they will replace defective hardware well enough. But don't expect much more support than what you can do for yourself by reading the FAQ on their website. And don't bother emailing a question to support. With the exception of the automated reply, they never answer email. The good news is that there is a large, vocal user forum for this and other Hauppauge products (hey, I said their hardware is pretty good) and, if you don't mind wading through web forums, you can get a lot of answers there.
I want to love this product but I can't. I purchased it primarily to play MP3 music throughout my house and this is certainly the thing it does worst of all (did I mention the LOUD inter-track popping?). So my dissatisfaction should be taken in that context. Certainly its webcast radio (which I use often and enjoy), picture slideshow, and video playback capabilities suffer much less from the UI's lack of sophistication. And people who use the MediaMVP as a front-end for their Hauppauge based PVR systems (personal video recorder - think Tivo only no service charge) love these things.
One hope I hold out for my MediaMVP is the global community of private software developers that are hacking away, rewriting its software. I have no doubt they will eventually do what Hauppauge won't. But until they do this is a seriously crippled product.

Hauppauge MediaMVP Digital Media Receiver (Model 1000) Overview

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